Troubleshoot billing or access problems with a Premium membership

If your monthly membership payment for YouTube Premium or YouTube Music Premium is declined, we will notify you via electronic mail then that you lot can take action and restore your membership.

Afterwards receiving this electronic mail:

  • You'll have three days to fix the issue before losing admission to your Premium benefits. During this 3 solar day flow, we volition regularly re-attempt to process your monthly payment.

  • If after 3 days, nosotros are still unable to successfully charge you, your subscription will enter a "Paused" state for thirty days. During this paused land, nosotros will all the same periodically try to process a payment to restore your membership access, unless yous cancel your subscription.

If you update your payment data during this time, your membership should exist automatically restored during our next attempt to charge your payment method. If yous do not want to wait for the system to re-attempt the charge, you can cancel your subscription and re-sign up to gain access correct away.

If you believe you were charged for a paid membership just are unable to access your benefits, click here.

If your payment for a paid membership was declined, you about probable need to fix an effect with your payment method. See our tips for how to exercise this below.

Fix a declined payment

Your monthly membership payment may take been declined due to an issue with your bill of fare or other form of payment. Once you set up whatever payment bug, the organization will automatically try to charge you again and restore your admission to your membership benefits.

Make certain your card data is up to engagement

Update now

Payments often fail due to an expired credit card or an wrong billing address. To update this information:

  1. Go to youtube.com/paid_memberships if you're on a computer. If y'all're in the YouTube mobile app, click on your profile picture and then Paid memberships.
  2. Click the  next to the message "Electric current payment method could not exist processed".
  3. Click Update payment method.

We recommend that you cheque all of your card information to brand sure it is correct, including the expiration appointment. The zip lawmaking listed for your payment method should also match the zip code of the current billing address of your card.

If your payment method on file can no longer be used, please add or choose another payment method.

Tip: If yous don't see the option to "Update payment method" from the link to a higher place, you can as well update the payment method for your membership from the Google Pay Subscriptions and Services page.

Submit any requested information

If yous see an error message requesting that you lot submit additional information to Google, please follow the instructions to submit those details. For example, yous may need to verify your identity on Google Pay before beingness able to purchase using your Google business relationship.

You can likewise check Google Pay at any fourth dimension for alerts or requests to gear up business relationship problems.

Check you have plenty funds for the buy

Sometimes a transaction is declined because of insufficient funds. Check your business relationship to make sure you have enough to complete the purchase.

Contact your bank or card issuer

Your bill of fare may take specific restrictions which cause your payment to fail. Contact the bank or company that issued your card to ask almost the transaction and see if they know the reason for the decline.

If you're outside of the U.S., you will also demand to ensure your carte and bank support international transactions. Depending on your country, you may also need to contact your banking concern to authorize your menu'due south use for online transactions.

Attempt to pay with a different payment method

Update now

Y'all can attempt switching to another course of payment by following these steps:

  1. Go to youtube.com/paid_memberships if you're on a computer. If you're in the YouTube mobile app, click on your profile pictureand then Paid memberships.
  2. Click the icon next to the message "Electric current payment method could not be processed".
  3. Click Update payment method.
  4. Select a different payment method.

Tip: If you are still having trouble using your payment method to purchase on YouTube, you tin can consider paying with Google Play balance (if it's bachelor in your state). You can find which countries have Google Play residuum bachelor here.

Offset, add to your Google Play balance and and so select the "Google Play Balance" option as your payment method. You can too read more about redeeming your Google play remainder.

Prepare issues with accessing benefits afterward beingness charged

You may have tried to brand a purchase or received a notification of a charge (such equally a message from your mobile carrier), but accept noticed that you don't actually have admission to what yous bought. This tin happen if your charge is yet being candy, or has been declined.

Almost say-so holds and awaiting transactions

Pending charges on Google Pay or your card statement are authorization holds that haven't been processed still.

It's possible to run across multiple pending charges for the same subscription payment, as each pending charge represents an authorization try. If a accuse is "Pending" instead of processed it has non been charged to you, and any unsuccessful card authority attempts for a payment will drop off from your statements on their own and volition not be billed to you.

How to check a awaiting accuse

  • Check your billing statement or Google Pay. If you click into the transaction on Google Pay, you should run into the purchase listed equally a "Pending" charge rather than completed.
  • Search for an e-mail receipt. Y'all will receive an electronic mail receipt from YouTube if a accuse is actually processed.
  • You tin can likewise check Google Pay at any fourth dimension for alerts or requests to fix account issues. For case, you may need to verify your identity on Google Pay before being able to buy using your Google account. If y'all don't run into whatsoever alerts or requests on Google Pay, be enlightened that this pending charge should either get through, typically inside 1-14 business days, or disappear on its own during this time, if the payment is declined by your payment provider. If you are still seeing a awaiting charge after this time, please contact your payment provider.

How to bank check a declined charge

You can double check the status of your purchase in Google Pay. Google Pay should bear witness the transaction condition equally "Declined". Meet our tips in the section above for how to fix a declined payment.

If your billing argument is still showing a "Pending" charge for this payment, this should get away on its own within 1-14 business organisation days or disappear on its own during this fourth dimension, if it is declined. If y'all are still seeing a pending accuse after this time, please contact your payment provider.

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